Question 1

How does the Jobber integration work?

Accepted Answer

It's native and takes one click: in your CallsAround dashboard, open Developers → Integrations and connect your Jobber account with OAuth. From then on, every message the receptionist takes becomes a Jobber client (matched by phone number so repeat callers don't duplicate) plus a request titled with the caller and urgency, with a note carrying the full story — problem, callback number, and address.

Question 2

How does the PSA (Canam Systems) integration work?

Accepted Answer

Natively, with the credentials Canam issues for your PSA database: enter your SchemaID, API key, and SyncType under Developers → Integrations (there's a sandbox toggle for testing). From then on, every message the receptionist takes is created as a job in PSA — the caller as the job name, and the full story (problem in their words, callback number, loss address, urgency) filed as job notes, tagged 'Referred by: CallsAround'. Retries are duplicate-safe, so one call never becomes two jobs. If you don't have API credentials yet, Canam support issues them per database.

Question 3

How does the ServiceMonster integration work?

Accepted Answer

Natively, with the API username and password you create in your own ServiceMonster account: enter them under Developers → Integrations. From then on, every message the receptionist takes is created as a Web Lead in your ServiceMonster lead queue — the caller's name and callback number, the address as spoken, and the full story with urgency flagged in the lead note, attributed to a 'CallsAround' lead source so your marketing reports show where each job came from. Leads land in the same queue your website forms feed, so your existing follow-up workflow applies unchanged — no emails go to the caller, and nothing becomes a job or account until you convert the lead yourself.

Question 4

How does the Housecall Pro integration work?

Accepted Answer

Natively, with the API key you generate in Housecall Pro (App Store → API). Enter it under Developers → Integrations. From then on, every message the receptionist takes becomes a Housecall Pro customer — the caller's name and mobile number, with the full story (problem in their words, callback number, and address as spoken) in the customer notes. Customer notifications stay off, so Housecall Pro doesn't text your caller; CallsAround handles the caller experience.

Question 5

How does the JobNimbus integration work?

Accepted Answer

Natively, with the API key from your JobNimbus settings. Enter it under Developers → Integrations. From then on, every message the receptionist takes becomes a JobNimbus contact in your account's workflow — the caller's name and mobile number, with the full story (problem, callback number, address) in the contact description. Great for restoration and roofing shops that run their pipeline in JobNimbus.

Question 6

How do I connect CallsAround to ServiceTitan or ServiceTrade?

Accepted Answer

Through our Zapier integration. Accept the CallsAround invite link on this page, create a Zap with the 'New Message Taken' trigger, and map the caller's details into your platform's Zapier actions — ServiceTitan offers Create Customer, Create Job, Create Lead, and Create Booking; ServiceTrade offers Create Job, Create Company, and find-or-create matching. The same pattern works for QuickBooks, Google Sheets, Slack, and thousands of other apps.

Question 7

Are the Zapier triggers instant or polling?

Accepted Answer

Instant. CallsAround pushes the moment a message is taken — Zapier doesn't poll on a schedule — so the lead is in your system while the caller's phone is still warm.

Question 8

What data comes through with each message?

Accepted Answer

The caller's name, callback number, address as spoken, the problem in their words, an urgency level (normal, high, or emergency), which CallsAround line answered, and when. Completed calls can also trigger with disposition and duration.

Question 9

I use software that isn't listed — can I still integrate?

Accepted Answer

Almost certainly. If it's one of the 8,000+ apps on Zapier, use the Zapier route. If it has its own API, use ours: every CallsAround account includes REST API keys and signed webhooks (verified like Stripe's) documented at callsaround.com/docs/api. And if you tell us what you run, integrations are a priority — several were built because a customer asked.

Question 10

Does the integration cost extra?

Accepted Answer

No. The Jobber, Housecall Pro, JobNimbus, PSA, and ServiceMonster integrations, Zapier triggers, API keys, and webhooks are included with CallsAround on every plan. Zapier itself has its own plans (their free tier covers basic Zaps), and your job platform is whatever you already pay for.

Answered calls become work orders — in the software you already run.

Jobber

PSA (Canam Systems)

ServiceMonster

Housecall Pro

JobNimbus

ServiceTitan, ServiceTrade & more

API & webhooks

What arrives in your system, exactly

Integration FAQs

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